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Onboarding

Guided experiences that drive inclusivity and retention

bring members on quickly and start engaging

setup

streamlined registration process

A less imposing register process can help encourage new members to complete the form.

education

guidance on getting started

Help members get acquainted with the community through videos, guides, and tutorials.

engagement

encourage participation

Include and incentivize new members to make their first posts, threads, and other activities in the onboarding process.

setup

complete your profile

Prioritizing the profile can help give authority and share in the community for members.

education

rules and guidelines

Let new members know the do’s and don’ts of the community, resources available, and how they can help in creating a good culture.

engagement

direct messages for new members

Make members feel included with a message that helps each person feel valued.

Onboarding

Guide new members

set them up early for success
Encourage members to fill out their profile to the ideal level.
incentivize onboarding
Award members when they finish their profile and other first key milestones.
welcome new members
Create a section for new members to introduce themselves and encourage established members to reach out.

How onboarding can benefit your community

Goals
  1. bring new members into the community as quickly as possible
  2. educate members on how best to get involved
  3. build a unique experience for each member

900

Users joined

in the first week

60

Contests created

in the first week

PlayAction Pools

For a sports pool hosting platform, it was critical to prioritize the onboarding process for users to create contests in minutes and invite friends and family easily.

900

Users joined

in the first week

60

Contests created

in the first week

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